At Zamin, customer satisfaction is our top priority. If you are not 100% satisfied with your purchase, you can request a return, exchange, or refund, following the policy outlined below:
General Policy
- Eligibility:
- To be eligible, requests must be made within 2 days of receiving the product.
- Products must be in their original condition, unused, and unaltered, with all packaging materials, manuals, accessories, and warranty cards intact.
- Refunds:
- Refunds are offered only in cases of strong and valid reasons.
- Refunds exclude delivery charges unless the issue is due to an error on our part.
- Exchanges:
- Exchanges are subject to product availability and are permitted only once per order.
- Delivery charges apply for exchanges.
- Returns:
- Return shipping charges are the customer’s responsibility.
- Zamin is not responsible for lost or damaged return packages.
Delivery Errors or Damaged Items
If you receive an incorrect or damaged item due to an error on our part, we will cover the delivery charges for returning the product and sending a replacement.
Non-Returnable & Non-Refundable Items
- Products purchased at extra discounts are final sales and cannot be returned or refunded.
- Customers must inspect their items upon delivery. If there are issues, they should cancel or return the item to the delivery rider immediately.
Inspection Upon Return
Zamin reserves the right to refuse a return or exchange if:
- The product shows signs of wear or damage caused by the customer.
- Parts or accessories are missing.
Charges for Returns & Exchanges
Delivery charges for exchanges and returns are as follows:
Exchange Charges:
- Inside Dhaka: 150 BDT
- Outside Dhaka: 200 BDT
Return Charges:
- Inside Dhaka: 80 BDT
- Sub Dhaka: 110 BDT
- Outside Dhaka: 130 BDT
How to Request a Return or Exchange
- Fill out the return/exchange form at: (Please notify us via Messenger/Instagram/Call us directly)
- Ensure the receipt is included with the return shipment.
Contact Us
For assistance, reach out to us from 10 AM to 10 PM:
- Hotline: 01331-398097
- Email: support@zaminonline.com